Frequently Asked Questions
 
 
 
 
For containers delivered to the terminal, there is no change in gate-in procedures. Containers are required to arrive no later than 12 hours before ETA vessel.
-          Containers arriving later with a valid VGM will be loaded onto the vessel if possible; there is no load guarantee
-          Containers arriving later without a valid VGM will not be loaded onto the vessel; a change of vessel fee will apply
 
Should you require Antwerp Gateway to provide you with a valid certificate, two conditions must be met to guarantee shipment of the container as planned:
-          Your weigh request must arrive no later than 36 hours before ETA vessel
-          Your container must arrive at the terminal no later than 24 hours before ETA vessel
In other cases, Antwerp Gateway will make a best effort to provide you with a valid VGM certificate.
 
 
A VGM certificate can be obtained from any party that offers certified weighing services. The new SOLAS regulation requires each shipper to define and communicate the Verified Gross Mass to the shipping line.
 
As from 1 July 2016, Antwerp Gateway offers a weighing service to shippers. In order to be able to guarantee that each containers is weighed sufficiently in time:
-          Your request to weigh must be sent via special service request to AGW no later than 36 hours before ETA of the vessel
-          Your container must arrive at our terminal no later than 24 hours before ETA of the vessel
 
 
As shipper you are responsible for communicating the Verified Gross Mass (VGM) to the shipping line. In turn, the shipping line will transmit the VGM via EDI or our e-World platform to the Antwerp Gateway terminal.
 
Each morning an overview of all containers without VGM will be sent via e-mail to the shipping lines.
 
 
Yes, Antwerp Gateway commits to accepting all containers with or without valid VGM certificate.
 
The VGM information can be delivered to the terminal up to 12 hours before ETA of the vessel. This will ensure the presence of the container on the load list.
 
If the VGM information is not received 12 hours before ETA of the vessel, the container cannot be loaded onto the vessel and must be re-planned on a different vessel. A “change of vessel” fee due to missing VGM will be charged to the shipping line.
 
 
You can request Antwerp Gateway to provide a VGM certificate for your container by sending a VGM weigh request as Special Service Request to our mailbox.
 
In order to guarantee that your container can be weighed sufficiently in time:
-          Your weigh request must arrive at Antwerp Gateway no later than 36hrs before ETA of vessel
-          Your container must arrive at our terminal no later than 24hrs before ETA of vessel
 
Antwerp Gateway will via e-mail sent you a VGM certificate. If you also grant us a Power of Attorney, we will directly communicate the VGM information to the shipping line. This will reduce the risk of delay and the administrative burden.
 
 
Antwerp Gateway has equipped our yard with a number of weighing bridges which are certified to meet the required standards. As such we are fully compliant and can deliver valid VGM certificates.
 
In a second phase, we will equip our straddle carriers and stacking cranes with specialist weighing equipment, which is being certified to meet the required standards with a suitable maintenance programme to ensure we are fully compliant. This will ensure a complete integration within regular terminal operations.

 
The weigh service will be charged directly to the requestor. Other charges (administrative fee, late VGM admin fee, Change of Vessel fee) will be invoiced to the shipping line. (See How will you bill me?)
 
The administrative fee will not be applied if Antwerp Gateway is requested to weigh your container.
 
No. All VGM certification will be provided electronically via mail. This information can be forwarded to the Shipping Line.
 
If you grant us a Power of Attorney, we can take care of communicating the certified weight information to the Shipping Line. This will reduce the administrative burden for you and eliminate the delay between weighing the container and transmitting the certified weight to the Shipping Line.
 
 
Q9. How will we integrate with third party weigh services?
If you obtain your VGM through a third party weigh service, as a shipper you are responsible for transmitting the VGM to the shipping line. This information will be forwarded through the standard communication flows to Antwerp Gateway.
 
 
If you have obtained a valid VGM certificate, you are required to pass this information to the Shipping Line. The process is less complicated for all parties concerned if this information is available before the arrival of the container at the terminal.
However, Antwerp Gateway will allow a provision of the VGM after arrival of the container at the terminal, up to 12 hours before ETA of the vessel. Later receipt of the VGM will mean that the container has been stricken from the load-list and additional fees will apply (See Fee).
 
 
No, the weigh service will only be provided for containers destined to be loaded onto vessel at Antwerp Gateway.
 
 
DP World has committed itself to be fully compliant with the new SOLAS regulations in all of its ports.
 
Local ports will provide a weighing service in all terminals worldwide, or if not, they will be able to advise where a VGM can be obtained in that respective country. Please contact the customer service department of the relevant DP World managed container terminal.